Privacy Policy

1. Personal Data We Collect

bb88ee collects personal data through several channels: directly from you when you register or use the platform, automatically through the technical operation of our website, and occasionally from trusted third-party sources used for identity verification and fraud prevention.

Data you provide directly:

• Registration data: Full name, date of birth, email address, mobile phone number (used for bKash, Nagad, Rocket, or Upay mobile banking), and chosen username.
• Identity verification (KYC) data: National Identity Card (NID) number, passport details, scanned copies of government-issued photo identification, and proof of address documents.
• Payment data: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and transaction references. Full card or account numbers are never stored on bb88ee servers.
• Communications data: Messages sent to bb88ee through support chat, email correspondence with [email protected], and any feedback or complaints you submit.
• Responsible gaming data: Self-exclusion requests, deposit limit preferences, cool-off period elections, and session time reminders you configure.

Data collected automatically:

• Device and technical data: IP address, device type and model, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, bets placed, session duration, click paths, and feature interactions within the bb88ee platform.
• Cookie data: Session identifiers, preference tokens, and analytics cookies as described in Section 7 of this policy.
• Location data: Country and approximate city-level location derived from your IP address. bb88ee does not use GPS-level precise location data.

2. How bb88ee Uses Your Personal Data

bb88ee processes your personal data for specific, legitimate purposes only. We do not use your data for any purpose that is incompatible with the reasons it was originally collected.

• Account creation and management: To register your account, verify your identity, maintain your profile, and provide you with access to bb88ee's full range of games and betting markets.
• Payment processing: To facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and to maintain accurate transaction records.
• Legal and regulatory compliance: To comply with applicable Know Your Customer (KYC) obligations, anti-money laundering (AML) requirements, and responsible gaming regulations that require age verification and player protection measures.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, bonus abuse, and any other prohibited conduct described in the Terms & Conditions.
• Platform personalisation: To customise your experience on bb88ee, including recommending games, displaying relevant cricket or BPL betting markets, and tailoring promotional offers to your preferences and betting history.
• Customer support: To respond to your queries, process your complaints, and maintain records of our communications with you.
• Analytics and improvement: To analyse how players use bb88ee, identify areas for product improvement, and optimise the performance and stability of the platform.
• Marketing communications: To send you promotional emails, SMS messages, or in-app notifications about bonuses, new games, and seasonal offers — but only where you have provided explicit consent to receive such communications. You may withdraw consent at any time.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to proactively offer responsible gaming tools where appropriate.

3. Legal Basis for Processing

bb88ee processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil the contract between you and bb88ee — including account registration, payment processing, and the provision of gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML reporting, and age verification obligations.
• Legitimate interests: Processing carried out for bb88ee's legitimate business interests, including fraud prevention, platform security, and service analytics — provided these interests are not overridden by your privacy rights.
• Consent: Processing for purposes such as direct marketing communications, where your explicit, freely given consent has been obtained and can be withdrawn at any time.

4. Data Sharing and Third Parties

bb88ee does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances, and always subject to appropriate data protection agreements:

• Game providers: Licensed game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi receive only the minimum data required to authenticate your session and record game outcomes. These providers operate under their own independently certified security standards.
• Payment processors: Mobile financial services (bKash, Nagad, Rocket, Upay) and banking partners receive your payment account details and transaction amounts solely to execute deposits and withdrawals. bb88ee does not store full payment credentials on its own servers.
• Identity verification services: Third-party KYC providers may receive your name, date of birth, and identification document details to perform age and identity verification checks on bb88ee's behalf.
• Fraud prevention services: Specialised fraud detection and AML screening services may receive transaction data, IP addresses, and device fingerprints to identify and prevent prohibited activities.
• Analytics platforms: Aggregated, anonymised usage data may be shared with analytics service providers to help bb88ee understand platform performance and user behaviour. No personally identifiable information is shared for this purpose.
• Law enforcement and regulatory authorities: bb88ee may disclose personal data to competent authorities where required by applicable law, court order, or regulatory investigation — without prior notice to you where legally prohibited.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bb88ee's business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and your rights will be preserved.

5. Data Retention

bb88ee retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Account data: Retained for the duration of your active account plus five (5) years following account closure, to satisfy AML and regulatory record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with financial record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant identity check, whichever is later.
• Support communications: Retained for two (2) years from the date of the final communication in a support thread, unless the communication forms part of an ongoing dispute or investigation.
• Marketing consent records: Retained for the duration of the consent period plus three (3) years, to demonstrate compliance with consent obligations.
• Cookie and analytics data: Session cookies expire when you close your browser. Persistent analytics cookies are retained for a maximum of thirteen (13) months.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

6. Your Privacy Rights

As a bb88ee player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request".

bb88ee will respond to all privacy rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further two months, with prior notice to you. We do not charge a fee for processing rights requests unless they are manifestly unfounded or excessive.

7. Cookies and Tracking Technologies

bb88ee uses cookies and similar tracking technologies to operate the platform securely and to improve your experience. Cookies are small text files stored on your device when you visit bb88ee.bet. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session authentication tokens that keep you logged in to your bb88ee account and security cookies that protect against cross-site request forgery (CSRF). These cannot be disabled.
• Functional cookies: Store your preferences such as language settings, game display options, and responsible gaming configurations so that they persist between sessions.
• Analytics cookies: Collect anonymised data about how players navigate bb88ee, which games are most popular, and where technical errors occur. This information helps us improve the platform. These cookies do not identify you personally.
• Marketing cookies: Used only with your consent to track the effectiveness of promotions and to personalise bonus offers and game recommendations. You may withdraw consent by adjusting your cookie preferences in your account settings.

You may manage or disable non-essential cookies through your browser settings at any time. Disabling functional or analytics cookies may affect your experience on bb88ee but will not prevent you from using the core platform features.

8. Data Security Measures

bb88ee implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• 256-bit SSL/TLS encryption for all data in transit between your device and bb88ee servers.
• AES-256 encryption at rest for all sensitive data stored in bb88ee databases, including KYC documents and payment references.
• Role-based access controls ensuring that only authorised bb88ee personnel with a legitimate business need can access your personal data.
• Multi-factor authentication required for all bb88ee staff accessing internal systems containing player data.
• Regular third-party security audits and penetration testing of the bb88ee platform and infrastructure.
• Intrusion detection systems and real-time monitoring to identify and respond to suspicious activity.
• Incident response procedures that include mandatory notification to affected players in the event of a data breach that poses a risk to your rights and freedoms.

While bb88ee takes all reasonable steps to secure your personal data, no internet transmission or electronic storage system is completely immune to risk. You are responsible for maintaining the security of your account credentials and for notifying bb88ee immediately if you suspect any unauthorised account access.

9. International Data Transfers

bb88ee's primary servers and data storage are operated in secure data centres. Some of our third-party service providers — including game studios such as Pragmatic Play, Evolution Gaming, and Microgaming — may process data in jurisdictions outside Bangladesh. Where such transfers occur, bb88ee ensures that appropriate safeguards are in place, including:

• Data processing agreements with all third-party recipients that require them to protect your data to a standard equivalent to this Privacy Policy.
• Transfer impact assessments carried out for transfers to jurisdictions without an adequate data protection framework.
• Standard contractual clauses or equivalent transfer mechanisms where required.

bb88ee does not transfer your data to any jurisdiction or recipient that cannot demonstrate adequate data protection standards.

10. Protection of Minors

bb88ee is strictly prohibited for persons under the age of 21. We do not knowingly collect, process, or store personal data belonging to anyone under 21 years of age. Our registration process includes age verification steps, and we may request official government-issued identification to confirm that a player meets the minimum age requirement.

If bb88ee becomes aware that personal data has been submitted by or on behalf of a minor, we will immediately suspend the relevant account and securely delete all associated personal data without undue delay. If you are a parent or guardian and believe that a minor in your care has registered a bb88ee account, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

bb88ee may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice within the bb88ee platform informing registered players of the nature of the changes.
• Where changes materially affect your rights, provide a minimum of fourteen (14) days' notice before the updated policy takes effect.

Your continued use of bb88ee following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how bb88ee protects your data.

12. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how bb88ee has handled your personal data, please contact our Data Protection team:

bb88ee takes all privacy complaints seriously and will investigate every concern raised. If you are not satisfied with bb88ee's response to your complaint, you have the right to escalate the matter to an independent data protection authority or seek resolution through the dispute process outlined in the Terms & Conditions.